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Exchange & Return

We want you to be completely happy with your purchase

If, for any reason, you are not completely happy with your purchase then we will gladly exchange or return it subject to this returns policy. You can return an item within 30 days of receipt of your order at your own expense.

Exchange Policy

If you wish to exchange your product to another size, color or product, please place an new order and make an return of your other product/s.

Right to Cancel

You have a statutory right to cancel your order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations. Please see our Right to Cancel page for full details.

Refund Policy

Fill out the enclosed Returns & Exchange form and indicate which items you wish to return/exchange (form is enclosed in the parcel).

We strongly recommend that you use a traceable shipping method and insure the merchandise that you plan to return, as we are not responsible for lost or damaged items during return shipment.

Insert the items in the unopened original packaging with no evidence of use into a shipping carton.

Return the items within 14 days of receiving your order and send them to the return address below.

After we receive your return, we will issue a refund within 3-5 business days, not later than 7 days. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.

Please note that since we are an outlet store and dedicated to keeping our prices as low as possible, we are unable to provide free return shipping.

Just follow the instructions on your return document that comes with your order. The item has to be un-used and in new condition. Both the returned item AND the packaging has to be in un-used as new condition. If the item has been used you will not get a refund and if the shoe box is damaged we will charge a fee of at least 20% of the value of the merchandise.

We would be happy to receive your feedback and suggestions. In case of any questions or problems, please contact our customer service via e-mail.